Images and Text are distorted and unreadable, and when the window is resized, it remains that way.

The audio can be heard, but the video does not appear.

The video can be seen, but there is no audio.

When the movie opens up in media player, the size of the window is bigger than the screen, or the bottom part of the window is cut off.

Images and Text are distorted and unreadable, and when the window is resized, it remains that way.

• If you are using any video player other than Windows Media Player 6.4, you may experience some slight difficulties when trying to view the tutorials. The videos are optimized for MP 6.4, which will provide the best audio and video quality. Viewing the tutorials in any other media application may result in loss of audio or video quality.
• Users viewing the videos with Media Player 7.0 will not be able to see the videos clearly because they are not being played back at 100% the original screen size. To get around this, you must use Media Player 7 in 6.4 mode. Follow these steps to switch modes:
  
  

  1. Locate and run the file MPLAYER2.EXE that is located in Program Files\Windows Media Player. This will run MP7 in 6.4 mode.
  
  

  2. When MP 6.4 is running select View > Options > Formats and check the Available Formats so that Media Player will play Video Files and all of the Windows Media files. This will set the Windows Shell Associations to use Media Player 6.4 when you click on a video.

Back to top

The audio can be heard, but the video does not appear.

• If you are using Media Player 6.4 and Internet Explorer 3.02 or above, you should not have a problem viewing the tutorials with both audio and video. If you do not have one or either of them installed on your computer, you may download them by follwing these links:
  
  For Internet Explorer - http://www.microsoft.com/windows/ie/
  
  For Media Player - http://www.microsoft.com/windows/windowsmedia/en/download/default.asp
  
  
• If you do have Media Player 6.4 and Internet Explorer 3.02 or above installed on your computer and you still have this problem, it is likely that you are missing the proper codec to run the video. A codec is an algorithm that compresses and decompresses video for playback on your computer. Make sure that all windows default codecs for video are added by following these steps:
  
  

  1. From the Start Menu, choose Settings > Control Panel.

  2. Double-click Add/Remove Programs.

  3. On the Windows Setup tab, click Multimedia or Sounds and Multimedia, and then click Details.

  4. Make sure the box next to Video Compression is checked. If it is not, check the box to select it, and then click OK.

  5. Click OK.

Back to top

The video can be seen, but there is no audio.

• First, make sure that a sound card is installed on your computer. A sound card is necessary in order to hear any kind of audio sound.

• If you are using Media Player 6.4 and Internet Explorer 3.02 or above, you should not have a problem viewing the tutorials with both audio and video. If you do not have one or either of them installed on your computer, you may download them by follwing these links:
  
  For Internet Explorer - http://www.microsoft.com/windows/ie/
  
  For Media Player - http://www.microsoft.com/windows/windowsmedia/en/download/default.asp
  
  
• If you do have a sound card, Media Player 6.4, and Internet Explorer 3.02 or above installed on your computer and you still have this problem, it is likely that you are missing the proper codec to run the audio. A codec is an algorithm that compresses and decompresses audio for playback on your computer. Make sure that all windows default codecs for audio are added by following these steps:
  
  

  1. From the Start Menu, choose Settings > Control Panel.

  2. Double-click Add/Remove Programs.

  3. On the Windows Setup tab, click Multimedia or Sounds and Multimedia, and then click Details.

  4. Make sure the box next to Audio Compression is checked. If it is not, check the box to select it, and then click OK.

  5. Click OK.

Back to top

When the movie opens up in media player, the size of the window is bigger than the screen, or the bottom part of the window is cut off.

• All videos were recorded at a screen resolution of 800 x 600 pixels. If the window appears to be larger than the screen, it is probably because the display settings on your computer are at a resolution coarser than 800 x 600. To change your screen resolution, click on the Start menu and then go to Settings. Select Control Panel from the list. Next, click on the Display icon. Choose the Settings tab and find the Screen area box. Adjust the screen area and resolution by moving the arrow up or down the scale. The most common setting is 1024 x 768, and is also the best setting for viewing the tutorial videos. After you have made the adjustments, hit the Apply button.

Back to top